Objectives:

• Is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.
• To provide justice and support to the students and other stakeholders of the institute for any untoward incidences if placed as grievance.

Functions:

• The function of the cell is to look into the complaints lodged by any faculty, staff, student, and parent and judge its merit.
• The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the principal directly in person, or grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at office of the institute.

Grievance redressal cell will cover all regular faculty, staff and students of the institution. The detail constitution of the different level Grievance Redressal Committee is given as follows:

Procedure for handling grievances

Subject to the above provisions, individual grievances of faculty, staff members and students shall henceforth be processed and dealt within the following manner:

• An aggrieved faculty, staff member or student shall take up his grievance(s) orally with his immediate superior who will give a personal hearing and try to resolve the grievance(s) at his level within a week.
• If the grievance is not satisfactorily redressed, the aggrieved faculty, staff member or student may submit his grievance in writing to the principal. The principal will record his comments on the representation within seven days, and if need be refer it to the Institute Grievance Redressal Committee in case the grievance is not resolved or settled amicably. The recommendation of the Institute Grievance Redressal Committee will be conveyed within one month to the Central Grievance committee and the decision of the Central Grievance committee will be final.

Sd/

(Sujit Das)
Principal
ABHIGYAN INSTITUTE OF PHARMACY